At LAMAHRA, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or interact with our services.
By using the LAMAHRA website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, place an order or contact us, we may collect certain information.
Information You Provide
This may include:
-
Full name
-
Billing and delivery address
-
Email address
-
Telephone number
-
Payment and transaction information
-
Account details, if you create an account
-
Personalisation details provided for your order
-
Information you provide when contacting customer support
-
Reviews, feedback or other content you choose to submit
For personalised products, we may collect names, dates, initials, messages or other details you provide so that we can create your chosen keepsake.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Pages viewed
-
Products viewed
-
Referring website
-
Website activity and interactions
-
Approximate location based on technical information
-
Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
-
Process and fulfil your orders
-
Create and personalise your products
-
Process payments
-
Arrange delivery
-
Send order confirmations and updates
-
Provide customer support
-
Respond to enquiries
-
Manage returns, exchanges and refunds
-
Improve our website and customer experience
-
Personalise your shopping experience
-
Prevent fraud and protect our website
-
Maintain business and transaction records
-
Send marketing communications where permitted and where you have provided appropriate consent
-
Comply with applicable legal and regulatory requirements
We only use your personal information for legitimate business purposes and as otherwise permitted by applicable law.
3. Personalisation Information
LAMAHRA offers personalised keepsakes designed specifically for individual customers.
Personalisation information such as names, dates, initials or messages may be used to manufacture and fulfil your order.
Please only provide personal information that is necessary for your chosen product.
You are responsible for ensuring that you have permission to provide any personal information belonging to another person that you include in an order.
4. Payments
Payments made through our website may be processed by third-party payment providers.
LAMAHRA generally does not directly store complete payment card details on our own systems.
Payment providers may collect and process your payment information according to their own privacy policies and terms.
5. Shopify
Our online store is powered by Shopify, which provides the technology used to operate our online store and process certain customer and transaction information.
Shopify may collect and process information in accordance with its own privacy practices.
You can review Shopify's privacy information through its official website.
6. Cookies & Similar Technologies
We use cookies and similar technologies to help operate our website and understand how visitors interact with it.
Cookies may be used to:
-
Keep your shopping experience functioning properly
-
Remember preferences
-
Keep items in your shopping cart
-
Understand website traffic
-
Measure marketing performance
-
Improve website functionality
-
Provide relevant advertising where applicable
You can manage cookies through your browser settings and, where applicable, our website's cookie preferences.
Disabling certain cookies may affect website functionality.
7. Marketing Communications
If you subscribe to our newsletter or otherwise provide appropriate consent, we may send you information about:
-
New collections
-
Personalised keepsakes
-
Gift ideas
-
Special offers
-
Promotions
-
LAMAHRA news
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
We will continue to send essential transactional communications, such as order confirmations and delivery updates, where necessary to fulfil your order.
8. Sharing Your Information
We may share relevant personal information with trusted service providers where necessary to operate our business.
These may include:
-
Shopify and ecommerce service providers
-
Payment processors
-
Shipping and delivery providers
-
Personalisation or production partners
-
Email and marketing service providers
-
Website analytics providers
-
Customer support platforms
-
Fraud prevention and security services
-
Professional advisers where necessary
We only share information that is reasonably necessary for the relevant service or business purpose.
We may also disclose information where required by law, legal process or governmental authority, or where necessary to protect our rights, customers or business.
9. Third-Party Services
Our website may contain links to third-party websites, applications or services.
If you follow a third-party link, that third party's privacy policy will apply to information collected through its website or service.
LAMAHRA is not responsible for the privacy practices or content of third-party websites.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal, accounting or regulatory obligations.
When personal information is no longer required, we may securely delete or anonymise it where appropriate.
12. International Data Transfers
Some of our service providers may operate in countries outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable privacy laws.
13. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, which can include:
-
Requesting access to personal information we hold about you
-
Requesting correction of inaccurate information
-
Requesting deletion of certain information
-
Requesting restriction of certain processing
-
Objecting to certain uses of your information
-
Withdrawing consent where processing is based on consent
-
Requesting a copy of certain personal information
-
Opting out of marketing communications
These rights may be subject to legal exceptions and limitations.
To exercise an applicable privacy right, please contact us using the details below.
14. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law.
We do not knowingly collect personal information from children for independent marketing purposes.
If you believe a child has provided us with personal information, please contact us so that we can review and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will update the Last Updated date at the beginning of this policy.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or how LAMAHRA handles personal information, please contact us.
LAMAHRA
Email: Hello@LamahraLondon.com
We will do our best to respond to privacy enquiries within a reasonable timeframe.
Made to Remember. Made for Love.
Your trust matters to us. We are committed to handling your information responsibly while creating keepsakes designed to celebrate your most meaningful moments.