Terms & Conditions

Welcome to LAMAHRA.

These Terms & Conditions govern your use of the LAMAHRA website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website or placing an order.

1. About LAMAHRA

LAMAHRA provides personalised clothing, accessories and wedding keepsakes designed to celebrate meaningful moments and love stories.

Throughout these Terms & Conditions, "LAMAHRA," "we," "us" and "our" refer to LAMAHRA.

"You" and "your" refer to the person accessing our website or placing an order.

2. Using Our Website

You may use the LAMAHRA website for lawful purposes only.

You agree not to:

Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the security or functionality of the website
Copy or reproduce our content without permission
Use automated systems to collect information from our website without authorisation
Submit misleading or fraudulent information

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, slight variations may occur due to:

Screen and device settings
Photography and lighting
Manufacturing processes
Fabric characteristics
Product batches
Handmade or personalised elements

Such variations do not necessarily constitute a product defect.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

4. Personalised Products

Many LAMAHRA products are personalised and created specifically according to the information provided by you.

You are responsible for ensuring that all personalisation details are correct before submitting your order.

This includes:

Names
Initials
Dates
Messages
Spelling
Capitalisation
Product selections
Sizes
Colours
Other customisation details

LAMAHRA is not responsible for errors resulting from incorrect information submitted by the customer.

Once a personalised order has entered production, changes or cancellations may no longer be possible.

5. Personalisation Content

By submitting text, names, images or other content for personalisation, you confirm that:

You have the right or permission to use the content.
The content does not infringe another person's intellectual property rights.
The content does not contain unlawful, threatening, defamatory or offensive material.
The content is not intended to deceive, impersonate or harm another person.

We reserve the right to refuse personalisation requests that we reasonably believe are unlawful, offensive or inappropriate.

6. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products
Change product specifications
Modify pricing
Refuse or cancel an order where necessary

If we are unable to fulfil an order after it has been placed, we will notify you and provide an appropriate resolution, which may include a refund.

7. Prices

Product prices are displayed on our website in £ unless otherwise stated.

Prices may change at any time, but changes will not affect orders that have already been confirmed unless required by law.

Shipping costs, taxes, duties or other charges may apply depending on your delivery destination and will be displayed where applicable.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order in circumstances including:

Product availability issues
Pricing or listing errors
Suspected fraud
Incorrect customer information
Payment issues
Personalisation concerns
Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund.

9. Payment

Payment must be successfully received before an order can be processed.

We use third-party payment providers to securely process transactions.

By placing an order, you confirm that you are authorised to use the payment method provided.

10. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website.

Personalised products may require additional processing time because they are created specifically for each customer.

Delivery times are estimates and may be affected by:

Courier delays
Customs processing
Public holidays
Incorrect delivery information
Weather or other unexpected events
Circumstances outside our reasonable control

For full details, please refer to our Shipping & Delivery Policy.

11. Returns, Exchanges & Refunds

Our Returns & Exchanges Policy and Refund Policy explain when returns, exchanges and refunds may be available.

Due to the personalised nature of many LAMAHRA products, personalised items may not be eligible for change-of-mind returns or exchanges.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at Hello@LamahraLondon.com

We will try to accommodate cancellation requests where production has not yet started.

Once a personalised item has entered production, cancellation may no longer be possible.

13. Intellectual Property

All content on the LAMAHRA website, including but not limited to:

Logos
Brand names
Product names
Photography
Graphics
Videos
Text
Designs
Illustrations
Website layouts
Product imagery

is owned by or licensed to LAMAHRA unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish or commercially exploit our content without prior written permission.

14. Customer Content

If you submit reviews, photographs, testimonials or other content to LAMAHRA, you grant us permission to use that content for legitimate marketing and promotional purposes, subject to applicable law and any permissions required.

You remain responsible for ensuring that content you submit does not infringe the rights of others.

We reserve the right to remove content that is unlawful, misleading, offensive or inappropriate.

15. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

LAMAHRA does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Compatible with every device or browser

We may temporarily suspend or restrict access for maintenance, security, updates or other operational reasons.

17. Limitation of Liability

To the maximum extent permitted by applicable law, LAMAHRA will not be responsible for indirect, incidental or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

Nothing in these Terms affects your statutory consumer rights.

18. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Transport disruption
Strikes
Government restrictions
Internet or telecommunications failures
Customs delays
Supplier disruptions
Other unforeseen events

Where possible, we will communicate significant delays and work to resolve them as soon as reasonably practical.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on this page, unless otherwise stated.

The Last Updated date will be updated whenever material changes are made.

We recommend reviewing these Terms periodically.

21. Governing Law

These Terms & Conditions are governed by the laws of United Kingdom, without prejudice to any mandatory consumer protection rights that may apply in your place of residence.

Any disputes will be handled in accordance with the applicable laws and jurisdiction.