At LAMAHRA, every personalised keepsake is created with care and attention to detail. Because your piece is made especially for you, please allow additional time for personalisation and preparation before your order is dispatched.
Order Processing
Personalised orders are carefully prepared after your order has been placed.
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Standard processing time: 7–14 business days
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Personalised items may require additional preparation time.
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Orders are processed Monday–Friday, excluding public holidays.
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Once your order has been dispatched, you will receive a confirmation email with your tracking information.
Please carefully review all personalisation details before completing your purchase, as personalised items are created according to the information provided at checkout.
Delivery Times
Delivery times begin once your order has been dispatched.
UK: 7–14 business days
Delivery times are estimates and may vary depending on your location, courier delays, customs processing or circumstances outside our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery destination and order.
From time to time, LAMAHRA may offer complimentary shipping promotions. Any applicable offer will be clearly displayed on our website.
Tracking Your Order
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking details.
Please allow up to 24–48 hours for tracking information to become active with the courier.
If your tracking has not updated after this period, please contact us and we will be happy to assist.
Personalised Orders
Because personalised pieces are made specifically for you, they require careful preparation before dispatch.
Please ensure that all names, dates, initials and other personalisation details are entered correctly when placing your order.
Once production has begun, we may be unable to make changes to personalised orders.
International Delivery
For international orders, your parcel may be subject to customs duties, import taxes or other charges imposed by the destination country.
These charges, where applicable, are the responsibility of the customer and are not included in the product or shipping price unless specifically stated at checkout.
Customs processing may also affect the estimated delivery time.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and delivery details.
We will work with the relevant delivery provider to help locate your parcel.
Please note that delivery estimates are not guaranteed, particularly during busy periods, holidays or circumstances beyond our control.
Incorrect Delivery Information
Please make sure your delivery address is correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible at Hello@LamahraLondon.com
We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.